Leclerc: One Google Workspace platform for all

E.Leclerc

Leclerc: One Google Workspace platform for all

Revevol developed a comprehensive use case analysis for Leclerc (40 interviews, 5 entities resulting in 100 use cases) answering the store owners' needs whilst harmonizing the collaborative tools with GWorkspace, creating a single platform for all.

Contributing to our clients' success

Revevol guided us through a smooth migration for 42,000 users

"We had a growing need for collaboration across E.Leclerc’s entities both in stores, and in our logistics centers throughout France. The pandemic meant we had to find a solution in a few days to allow employees to work from home during lockdown. We needed to find a reliable partner to help us efficiently deploy a new technology (Google Meet, then Google Workspace) and to manage change."

Marie-Blanche Debert

Adhérente E.Leclerc

E.Leclerc is the leading supermarket chain in France with more than 720 stores. There are an additional 85 stores outside of the country. Their own brand ranges come under the Marque Repère and Eco+ banners and are committed to providing excellent quality at low price points.Industry: Retail & Wholesale.

Success Stories: Where Innovation Meets Performance

Success Stories: Where Innovation Meets Performance

The challenge

With 42K users migrating from 5 technologies & in a remote working scenario due to COVID, Leclerc needed a partner with experience in different migration strategies to ensure minimum disruption to their business. Blackout periods due to intense activities & 18 months for project completion meant Revevol needed to carry out a thorough assessment & design of the different migration requirements.

The Solution

Strong project governance was key to managing parallel deployments. Revevol created strong relationships with stakeholders to keep on track a project with multiple counterparts and actors. Early adopters were instrumental in implementing use cases found during the audit to ensure adoption. They were trained on multiple sites by Revevol’s trainer network & training quality was scored 4.3 out of 5.

The results

Store employees can access critical information such as product removal requests much more easily thanks to Drive, Chat and a single address book. Fluidfying processes means store workers are able to dedicate more time to customer service. Preparation work done in collaboration with Leclerc has led to security improvements & a strong, unified support service thanks to common practices & policies.